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Insurance Service Specialist

1 month ago

Schaumburg, Illinois, United States MMC Inc Full time
Job Summary

The Insurance Service Specialist will work closely with the Producer and/or Account Executive to plan, execute, and track a customized service plan for each client. This includes building effective relationships with clients and prospective clients, learning their risk and insurance program needs, and engaging the full-service team and resources as appropriate to create measurable value and efficiencies in our clients' businesses.

The ideal candidate will have a strong understanding of the marketplace and industry, and will use this expertise to place coverage and negotiate terms and conditions on behalf of clients. They will also manage the proposal and renewal processes, supporting clients in reviewing coverage and program options and understanding associated details.

Key Responsibilities:

  • Work with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client
  • Manage creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
  • Build personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
  • Analyze risk, coverage, program structure and recommend options; execute coverage and program changes
  • Oversee the accuracy and display of information in client portals; consult with and enact client decisions on access to portal by their staff
  • Leverage insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
  • Work with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
  • Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
  • Manages time effectively to prioritize workload, client service requests, and service parameters on business processes

Requirements

The Insurance Service Specialist will have a strong understanding of the insurance industry and will be able to communicate effectively with clients and internal stakeholders. They will also have excellent analytical and problem-solving skills, as well as the ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer

MMC Inc offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.