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Front Desk Representative

2 months ago

Pleasanton, California, United States Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Pleasanton. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Greet and register guests in a friendly and courteous manner, adhering to hotel and brand standards.
  • Respond to guest requests in a timely and efficient manner, ensuring overall guest satisfaction.
  • Resolve guest complaints and concerns, escalating to management if necessary.
  • Work collaboratively with the hotel team to ensure a positive and memorable guest experience.
  • Perform other duties as requested by management, including working holidays, weekends, and alternate shifts.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service experience or equivalent training preferred.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.

This is a full-time position with a competitive hourly rate of $19. We are an equal opportunity employer and welcome applications from diverse candidates.