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Sales Representative
1 month ago
Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to keep the world adventurous forever, and we're seeking a talented Sales Representative to join our team.
Job SummaryWe're looking for a highly motivated and results-driven Sales Representative to build relationships with prospective customers, grow our Rivian community, and drive sales growth. As a key member of our field sales organization, you'll own the customer relationship, from qualifying leads to closing sales, ensuring a personalized and exceptional customer experience.
Responsibilities- Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators.
- Ensure customer experience is best-in-class, authentic, engaging, educational, and aligned with Rivian's core values and culture.
- Engage and qualify Rivian customers, identifying their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
- Maintain and share in-depth knowledge of our products and services, features, and benefits to effectively guide customers in their decision-making process.
- Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high-touch, responsive service.
- Host and support retail activations and experiential events to generate demand and connect with the broader Rivian community.
- Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
- Stay up-to-date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
- Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
- Perform keyholder location opening and closing duties, ensuring policy and procedure are followed.
- Support and motivate fellow team members by providing clear direction and feedback.
- Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
- Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
- Pay close attention to customer sentiment and the quality of the service provided, coaching for exceptional performance.
- Take on additional projects, duties, and assignments as required and/or by request from sales leadership.
- Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct to consumer, auto, and/or EV a plus).
- Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
- Experience succeeding in a face-paced, dynamic startup environment with continuous iteration and changes.
- Experience using CRM systems (Salesforce preferred).
- Strong communication and collaboration skills (written and verbal).
- Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
- Ability and willingness to travel as needed to support events, new market launches, etc.
- Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
- Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
- Ability to work effectively both in a team and independently.
- Maintain a positive, upbeat, and can-do attitude at all times.
- Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
- No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
- Ability to obtain and maintain local sales licenses if applicable in your state/province.
