Brand Maintenance and Repair Operations Manager

7 days ago


Dublin, California, United States Ross Stores, Inc. Full time
Job Summary

This is a senior-level management position responsible for overseeing the Brand Maintenance and Repair (BMR) operations at Ross Stores, Inc. The successful candidate will lead a team of professionals in ensuring the delivery of high-quality janitorial services, cosmetic repairs, and project management related to brand maintenance issues in all stores.

Key Responsibilities
  • Manage and develop a team to ensure all repairs and janitorial services are completed with minimal errors and on budget.
  • Oversee program planning tools, reporting, and schedules to ensure timely execution and minimize no-shows and go-backs.
  • Proactively address work order requests and escalations, ensuring timely response and follow-up.
  • Collaborate with multiple vendors, cross-functional business partners, and Store Leadership teams to ensure timely and accurate execution of all janitorial services and projects.
  • Support the development of annual store janitorial expense budgets, approve monthly forecasts, and secure funding as needed.
  • Travel to Ross and dd's discounts stores to oversee quality, service delivery, and overall program execution.
  • Responsible for the ongoing development, engagement, and performance management of direct reports.
  • Support the sourcing and training of BMR vendors, manage vendor relationships, and make recommendations on whether to keep or terminate vendor relationships based on performance.
Requirements
  • Minimum 7 to 10 years of maintenance management experience, preferably in a retail setting.
  • Four-year college degree preferred.
  • Strong leadership and communication skills.
  • Strong project management and problem-solving skills required.
  • Ability to successfully influence and drive results through cross-functional partnerships.
  • Strong customer focus and knowledge of store operations processes, with a focus on maintenance and janitorial services.
  • Strong experience with developing budgets, monthly forecasts, and reporting.
  • Strong vendor management and negotiation skills.
  • Advanced proficiency in Word, Excel, and PowerPoint.
Working Conditions

This role requires regular in-office presence, including attending in-person team interaction, meetings, and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.



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