Associate Auto Damage Estimator

6 days ago


Hastings, Michigan, United States Hastings Mutual Full time
Job Summary

Hastings Mutual is seeking a skilled Material Damage Appraiser to join its Auto Physical Damage Claim Team. As a key member of the team, you will play a crucial role in providing excellent service to our policyholders by evaluating and resolving material damage claims.

Key Responsibilities
  • Utilize automated estimating systems to prepare repair estimates reflecting vehicle damage, ensuring accuracy and attention to detail.
  • Provide technical support to claim team members on estimates and vehicle repair issues, ensuring seamless communication and collaboration.
  • Review, estimate, negotiate, and evaluate first and third-party auto physical damage claims for Commercial, Personal, and Farm lines of business, adhering to state and federal regulations.
  • Collaborate with agents, policyholders, body shop representatives, dealerships, auto parts representatives, independent appraisers, and auto claim representatives to resolve claims efficiently.
  • Negotiate with repair facilities on revisions to repair costs, ensuring fair and reasonable outcomes.
  • Identify indicators of potential fraud and refer to the Special Investigations Unit, upholding the company's commitment to integrity.
  • Secure and/or maintain appropriate state adjuster license(s) and continuing education credits, demonstrating a commitment to professional development.
Requirements and Qualifications
  • A Bachelor's degree preferred, or a combination of automotive body experience or vocational training in a related field, demonstrating a basic understanding of automobile body parts.
  • Experience in auto physical damage claims, basic automobile knowledge, and/or estimating experience is preferred.
  • Computer experience (MS Office, Excel, Word, etc.) and demonstrated verbal and written communication ability.
  • Ability to work effectively both independently and as part of a team, with demonstrated customer service skills and critical thinking abilities.
  • Adaptability to new or changing assignments, priorities, requirements, or situations, with a strong ability to negotiate skillfully in demanding situations.


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