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Material Damage Appraiser

2 months ago

Hastings, Michigan, United States Hastings Mutual Full time
Job Summary

Hastings Mutual is seeking a skilled Material Damage Appraiser to join its Auto Physical Damage Claim Team. As a key member of the team, you will play a crucial role in providing excellent service to our policyholders by evaluating and resolving material damage claims.

Key Responsibilities
  • Utilize automated estimating systems to prepare repair estimates reflecting vehicle damage and identify potential total loss claims.
  • Review, estimate, negotiate, and evaluate first and third-party auto physical damage claims for Commercial, Personal, and Farm lines of business.
  • Provide technical support to claim team members on estimates and vehicle repair issues.
  • Communicate effectively with agents, policyholders, body shop representatives, dealerships, auto parts representatives, independent appraisers, and auto claim representatives.
  • Negotiate with repair facilities on revisions to repair costs, including replacement labor times, repair labor rates, and material costs.
  • Identify indicators of potential fraud and refer to the Special Investigations Unit.
  • Secure and/or maintain appropriate state adjuster license(s) and continuing education credits, as necessary.
Requirements and Qualifications
  • A Bachelor's degree preferred, or a combination of automotive body experience or vocational training in a related field.
  • Experience in auto physical damage claims, basic automobile knowledge, and/or estimating experience is preferred.
  • Computer experience (MS Office, Excel, Word, etc.).
  • Demonstrated verbal and written communication ability.
  • Ability to work effectively both independently and in a team.
  • Demonstrated customer service skills.
  • Demonstrated critical thinking skills and the ability to be decisive.
  • Ability to negotiate skillfully in demanding situations and effectively manage conflict while maintaining relationships.
About Hastings Mutual

Hastings Mutual is a leading insurance company that has been helping customers protect their valued assets and rebuild after devastating losses for over 135 years. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company. Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders, and we value the knowledge and skill that they contribute to our success.