Director of Customer Journey Mapping

6 days ago


Jacksonville, Florida, United States ITEL Laboratories Full time
About the Position

We are seeking an experienced Director of Customer Journey Mapping to join our team at ITEL Laboratories. In this role, you will be responsible for developing and implementing customer journey maps that drive business results.

This is a critical role that requires strong knowledge of customer service/experience technologies and processes. You will work closely with cross-functional teams to develop and implement strategies that improve customer satisfaction, loyalty, and value.

The estimated salary for this role is $100,000 - $160,000 per year, depending on experience. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

Responsibilities:
  • Developing and implementing customer journey maps
  • Leveraging data and analytics to inform customer experience strategies
  • Collaborating with cross-functional teams to develop and implement strategies that improve customer satisfaction, loyalty, and value
  • Evaluating and improving customer experience metrics to drive business results
Requirements:
  • Bachelor's Degree or equivalent combination of industry-related experience and education
  • At least 5 years of experience in customer service/experience, with a minimum of 3 years in a senior-level customer experience role
  • Strong knowledge of customer service/experience technologies and processes


  • Jacksonville, Florida, United States Millennium Physician Group Full time

    Job OverviewWe are seeking a highly skilled Strategic Transformation Director to join our team at Millennium Physician Group. This is an exciting opportunity for a motivated professional to lead and manage administrative and clinical services for one or more physician office sites.The estimated salary for this role is $120,000 - $160,000 per year, depending...


  • Jacksonville, Florida, United States ITEL Laboratories Full time

    Job SummaryAs a Vice President, Customer Experience, you will lead the development and implementation of a comprehensive customer experience strategy that aligns with the company's brand values and business objectives. This role requires strong leadership skills to guide cross-functional teams and ensure effective communication between customers and internal...


  • Jacksonville, Florida, United States The UPS Store #3682 Full time

    Candidate Profile: Customer Experience DirectorWe are seeking a seasoned professional to lead our customer experience team as a Customer Experience Director at The UPS Store #3682 in Jacksonville, Florida. As a full-time director, you will develop and implement strategies to enhance customer satisfaction and loyalty.About the RoleResponsibilities:• Develop...


  • Jacksonville, Florida, United States Millennium Physician Group Full time

    Why Work with Us?Millennium Physician Group offers a dynamic and supportive work environment that fosters growth and development. As a Strategic Transformation Director, you will have the opportunity to make a meaningful impact on patient care and contribute to the success of our organization.The estimated salary for this role is $120,000 - $160,000 per...


  • Jacksonville, Florida, United States GOODWILL OF NORTH FLORIDA Full time

    Are you a results-driven leader looking for a challenging role in retail? Do you have experience in managing teams, driving sales growth, and delivering exceptional customer service? If so, we want to hear from you! We are currently seeking a Store Operations Director to join our team at Goodwill of North Florida.About the RoleThis is a full-time position...


  • Jacksonville, Florida, United States LotSolutions, Inc. Full time

    Job Title: Specialized Customer Engagement LeadEstimated Salary: $80,000 - $100,000 per yearAbout the CompanyLotSolutions, Inc. is a leading provider of innovative solutions and services to the insurance industry. We are committed to delivering exceptional results and building long-term relationships with our customers.Job DescriptionThe Specialized Customer...


  • Jacksonville, Florida, United States Tom Bush Family of Dealerships Full time

    Job Title: Automotive Customer Support SpecialistAbout the Job:We are seeking a highly skilled and enthusiastic Automotive Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels including phone, email, and in-person...


  • Jacksonville, Florida, United States Diocese of St. Augustine Full time

    Job Summary:The Diocese of St. Augustine seeks an accomplished administrative professional to serve as an Administrative Assistant to the Director of Development & Stewardship. In this critical role, you will be responsible for providing exceptional administrative support, managing donor relationships, and ensuring seamless execution of events and projects.


  • Jacksonville, Florida, United States Knitwell Group Full time

    What You'll DoCreate authentic connections with customers and guide their shopping journey by offering personalized styling recommendations.Help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor.Collaborate with your team to create personalized customer experiences and support our...


  • Jacksonville, Florida, United States STWHJ Full time

    About STWHJWe are a company dedicated to delivering exceptional customer experiences for our clients. Our focus is on providing personalized service and handling all booking needs to make each journey seamless and memorable.


  • Jacksonville, Florida, United States Boys & Girls Clubs of Northeast Florida Full time

    About Our TeamBoys & Girls Clubs of Northeast Florida is a leading organization dedicated to providing young people with the support and resources they need to thrive. We offer a dynamic work environment, a strong team culture, and a wide range of benefits and perks.The RoleWe are seeking an experienced Club Program Director to lead our health and wellness...


  • Jacksonville, Florida, United States Hooters of America, LLC Full time

    We are seeking an experienced Restaurant Director to lead our Hooters of America LLC team in San Jose.The ideal candidate will have a strong background in restaurant management, with a focus on hospitality, guest satisfaction, and team leadership.


  • Jacksonville, Florida, United States Ted's Montana Grill Full time

    Job Title: Director of Food ServiceEstimated Salary: $65,000 - $85,000 per yearWe are seeking a highly skilled and experienced Director of Food Service to join our team at Ted's Montana Grill. In this role, you will be responsible for developing and implementing food service strategies that drive business growth and profitability, while maintaining the...

  • Community Director

    6 days ago


    Jacksonville, Florida, United States Blue Roc Premier Family of Companies Full time

    About UsBlue Roc Premier Family of Companies is a leading provider of residential communities, dedicated to delivering exceptional customer experiences and fostering a culture of excellence.Job Overview:We are seeking an experienced Assistant Community Director to lead our apartment community team and drive business growth. This role requires strong...


  • Jacksonville, Florida, United States Girl Scouts of Gateway Council Full time

    Job Summary:The Girl Scouts of Gateway Council is seeking a highly skilled and experienced Development Director to join its team. As the chief fundraising officer, you will be responsible for developing and implementing strategic plans to drive philanthropic revenue and advance the council's mission.With a strong track record of success in fundraising and...

  • Pharmacy Director

    6 days ago


    Jacksonville, Florida, United States CVS Health Full time

    Job Title: Pharmacy DirectorCareers at CVS Health are built around delivering exceptional patient care and helping people on their path to better health.The Pharmacy Director will play a pivotal role in leading our pharmacy teams, fostering a culture of excellence, and ensuring the highest standards of patient safety and care.This role requires strong...


  • Jacksonville, Florida, United States Boys & Girls Clubs of Northeast Florida Full time

    Job DescriptionThis Program Director Assistant role is responsible for ensuring youth development principles are incorporated into art programs and activities. The successful candidate will provide guidance and discipline to ensure a safe and positive environment for youth, while also ensuring the incorporation of character development, age-appropriate and...


  • Jacksonville, Florida, United States George Moore Chevrolet Full time

    About the RoleWe are seeking a highly skilled Service Department Director to join our team at George Moore Chevrolet.Job SummaryThe Service Department Director will be responsible for leading the service department in achieving maximum production, controlling costs, and maintaining good employee relationships. This individual will also set and obtain sales...


  • Jacksonville, Florida, United States Burlington Stores Full time

    Job Description:We are seeking a highly motivated and skilled Customer Service Lead to join our team in Jacksonville. As a key member of our retail store, you will be responsible for delivering exceptional customer service experiences that drive loyalty and retention.Key Responsibilities:Develop and implement strategies to improve friendliness, speed of...


  • Jacksonville, Florida, United States The Sy-Klone Company, LLC Full time

    Sales Engineering Director**Overview**The Sy-Klone Company, LLC is a leading provider of innovative solutions for the HVAC, air filtration, and engine precleaning systems industries. We are seeking an experienced Sales Engineering Director to join our team.**Job Summary**We are looking for a highly skilled and motivated Sales Engineering Director to lead our...