Service Coordinator

1 week ago


Sunrise, Florida, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing exceptional customer service and support to our members and providers.

Key Responsibilities
  • Respond to member and provider phone calls and inquiries in a timely and professional manner.
  • Resolve member complaints and problems in a fair and efficient manner.
  • Accurately document member and provider contacts on our computer system.
  • Screen telephone calls and direct to the appropriate area or person as necessary.
  • Prepare documentation and reports for review by the Member Services Director and Supervisor.
Requirements
  • 1-2 years of call center experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Thorough understanding of managed care philosophy and company products.
About Us

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We are a leader in Full-Stack Technology Services, Talent Services, and real-world application, working with progressive leaders to drive change.

We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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