Service Advisor

1 month ago

Sioux Falls, South Dakota, United States Butler Machinery Company Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Butler Machinery Company. As a Service Advisor, you will play a critical role in coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status, and scheduling.

Key Responsibilities
  • Assist the Service Manager in quoting, estimating, and delivering CVA's (service contracts) for upcoming jobs coming into the service department.
  • Assign jobs and work areas to Service Technicians according to their skills and knowledge.
  • Seek customer feedback proactively, anticipate problems, and respond promptly.
  • Review all repair work orders for accuracy concerning parts, materials, and labor, and approve the release of equipment for delivery to the customer.
  • Work with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager.
  • Advises Service Manager of all customer complaints.
  • Assist the team in the implementation of Contamination Control Guidelines.
  • Meet with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
  • Exhibit technical and product knowledge on all equipment sold within the dealership's area of responsibility.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
  • Seek and participate proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including customer events, department meetings, and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Work within and promote vision, mission, and values of BMC.
  • Perform other duties as assigned.
Supervisory Duties
  • Organize, communicate, and delegate responsibilities and priorities to subordinates to ensure the successful operation of the department.
  • Provide regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
  • Communicate with and coach employees on assignments, providing technical expertise as needed.
  • Select, train, and develop employees consistent with department/division goals, providing coaching on career development.
Requirements
  • A High school and/or technical school education or equivalent combination of experience, training, and/or education required.
  • Strong customer service skills.
  • Strong computer skills.
  • Strong technical knowledge.
  • Excellent oral and written communication skills.
  • Strong time management skills.
  • Ability to multi-task.
What We Offer
  • 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution.
  • Health Insurance – 4 plan options including 3 High Deductible plans.
  • Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year.
  • Flexible Benefit Plans.
  • Dental Insurance – 2 plan options.
  • Vision Insurance.
  • Basic Life/AD&D and Supplemental Life Insurance.
  • Employer paid Short-Term Disability Coverage – 60% of base pay/salary.
  • Long-Term Disability Coverage.
  • Maternity / Paternity Benefits.
  • Holidays.
  • Paid Time Off (PTO).
  • 401(K) Plan.
  • Employee Assistance Program (EAP) – including Health Coaching.
  • SmartDollar – employer paid financial planning program.
  • Legal Shield/ID Shield products.
  • AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability.
About Us

Butler Machinery Company is a family business for three generations, employing over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

EOE/Minorities/Females/Vet/Disability. Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

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