Pre-Licensing Training Representative
4 weeks ago
About Teleperformance USA
Teleperformance USA is a leading digital business services company that delivers innovative solutions to help top brands streamline their business. Our global scale and local presence enable us to make a positive impact in our communities, for our clients, and for the environment.
We're on the hunt for fearless individuals who are inspired to deliver exceptional results. If you're looking for a career and not just another job, Teleperformance USA is the place for you. We invest in your future and provide opportunities for growth and development.
Our 5-day paid training program is designed to help you prepare for the State Insurance Exam. You'll receive a trainer, study materials, and we'll cover the cost and schedule your state exam. After passing your exam, we'll support you in obtaining and maintaining your license.
As a Pre-Licensed Representative, you'll use your excellent decision-making skills and innovation to resolve complex consumer issues and respond to customer concerns while adhering to company and departmental guidelines. You'll work in a fast-paced environment, resolving high-level consumer issues and advising first-level representatives on complex issues.
Key Responsibilities:
• Resolve complex consumer issues and advise first-level representatives on high-level issues.
• Assist policy holders with billing questions and concerns.
• Provide support to policy holders with any policy changes requested.
• Support policy holders' needs by providing recommendations and adjusting as necessary.
Requirements:
• 6 months customer service experience minimum.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• 6 months Call Center experience, preferred.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
Work from Home Requirements:
• Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps, minimum subscribed upload rate equal to or exceeds 3.0 Mbps, ISP must have no packet loss and ping under 50ms, proof of internet speed required.
• Clean and quiet workspace.
At Teleperformance USA, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We're an Equal Opportunity Employer.
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