Center Operations Manager

3 weeks ago


FuquayVarina, United States American Family Care Fuquay Varina Full time
Job Description
As a Center Administrator at American Family Care Fuquay Varina, you will be responsible for managing the day-to-day operations of our urgent care clinic. This includes supervising non-physician staff, ensuring quality patient care, and maintaining the clinic's facilities and supplies. You will work closely with our Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered.

Responsibilities
  • Recruit, hire, and onboard new staff members, including front office medical receptionists, medical assistants, and x-ray technicians
  • Supervise and evaluate the performance of non-provider staff, providing feedback and coaching as needed
  • Partner with the Medical Director to ensure compliance with company policies and procedures, as well as state and federal regulations
  • Lead and organize staff meetings, daily huddles, and in-service programs to promote teamwork and continuous improvement
  • Address patient and staff concerns in a timely and professional manner, monitoring patient satisfaction through various tools
  • Ensure accurate financial transactions and maintain the cleanliness and organization of the facility
  • Monitor key performance indicators and implement programs to drive continuous improvement

Qualifications
  • Bachelor's degree preferred
  • Minimum of two years of experience in a supervisory role in a medical office
  • Excellent written, verbal, and consultative communication skills
  • Ability to deliver high levels of customer service and achieve customer satisfaction
  • Understanding of compliance and regulatory guidelines

Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

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