Restaurant Operations Manager

2 weeks ago


FuquayVarina, North Carolina, United States Taco Bell Full time
Job Summary:

The General Manager is responsible for executing all restaurant administrative duties, providing leadership to ensure day-to-day operations are sustained at an acceptable level. This role requires strong leadership skills to manage a corporate-owned restaurant within company policies and guidelines, ensuring 100% customer satisfaction.

Key Responsibilities:
  • Manage restaurant operations, including scheduling labor, ordering food and supplies, and developing the restaurant team.
  • Ensure OSHA, local health and safety codes, and company safety and security policies are met.
  • Control profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  • Recruit, interview, and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
  • Ensure maintenance of equipment, facility, and grounds through a preventative maintenance program.
  • Ensure food quality and 100% customer satisfaction.
  • Ensure complete and timely execution of corporate and local marketing programs.
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
Requirements:
  • Dedication to providing exceptional customer service.
  • Good communication skills, and strong interpersonal and conflict resolution skills.
  • Exceptional team building capability.
  • Basic business math and accounting skills, and strong analytical/decision-making skills.
  • Basic personal computer literacy.
  • College or university degree preferred, but will consider experience.
  • Supervisory experience in either a food service or retail environment, including profit and loss responsibility.
Additional Information:
  • Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
  • Applicants will be employed by the franchisee, not Taco Bell Corp. or its affiliates.


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