Restaurant Operations Manager
2 weeks ago
The General Manager is responsible for executing all restaurant administrative duties, providing leadership to ensure day-to-day operations are sustained at an acceptable level. This role requires strong leadership skills to manage a corporate-owned restaurant within company policies and guidelines, ensuring 100% customer satisfaction.
Key Responsibilities:
- Manage restaurant operations, including scheduling labor, ordering food and supplies, and developing the restaurant team.
- Ensure OSHA, local health and safety codes, and company safety and security policies are met.
- Control profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Recruit, interview, and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
- Ensure maintenance of equipment, facility, and grounds through a preventative maintenance program.
- Ensure food quality and 100% customer satisfaction.
- Ensure complete and timely execution of corporate and local marketing programs.
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Dedication to providing exceptional customer service.
- Good communication skills, and strong interpersonal and conflict resolution skills.
- Exceptional team building capability.
- Basic business math and accounting skills, and strong analytical/decision-making skills.
- Basic personal computer literacy.
- College or university degree preferred, but will consider experience.
- Supervisory experience in either a food service or retail environment, including profit and loss responsibility.
- Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
- Applicants will be employed by the franchisee, not Taco Bell Corp. or its affiliates.
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