IT Operations Manager at CDW

1 week ago

Washington, Washington, D.C., United States CDW Full time

Position Overview: CDW is seeking an experienced IT Operations Manager for a fully remote contract role.

Key Qualifications:

  • Proficient in SumoLogic
  • Expertise in Sumo Administration
  • Familiarity with Ticketing systems, such as Service Now
  • Experience with Confluence

Responsibilities:

  • Coordinate daily work delivery with GCDI, TS, and SDC teams.
  • Ensure adherence to the established change control processes.
  • Develop and present metrics to GCDI leadership regarding delivery and Sumo health.
  • Act as the primary point of contact for services or systems responsible for logging.
  • Verify that TMAs are established as references for the logging framework.
  • Ensure Risk Registry entries are submitted as required by system or data owners.
  • Oversee the creation, peer review, and availability of design, implementation, and operational documentation for the GCDI team.

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