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Janitorial Team Lead

2 months ago

Newport, Kentucky, United States Newport Aquarium Full time
Job Summary

We are seeking a highly motivated and experienced Janitorial Team Lead to join our team at Newport Aquarium. As a key member of our facilities management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Leadership and Team Management: Lead, coach, and guide a team of up to 15 staff members to ensure they maintain high morale and understand their role and its importance to the overall guest experience.
  • Facilities Management: Work with the Guest Services Supervisor to implement and formulate policies and objectives to ensure the safest and most efficient way of cleaning the facility.
  • Guest Services: Maintain a positive and professional attitude, as well as a well-kept appearance, at all times to ensure guest excellence and satisfaction.
  • Inventory Management: Maintain inventory of adequate supplies and assist in the ordering of all necessary products.
  • Training and Development: Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations.
  • Problem-Solving: Handle comments, complaints, and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary.
Requirements
  • Education and Experience: 18 years old or older, prior supervisory experience preferred, prior experience related to industrial cleaning preferred.
  • Skills and Abilities: Proficiency in Microsoft Outlook, Word, and Excel is a plus, ability to read, write, and speak the English language, ability to think clearly, react quickly, and calmly to changes and/or emergency situations.
  • Physical Requirements: Successful completion of pre-employment background check, in good health and capable of performing strenuous and/or heavy physical labor, ability to remain on feet for long periods of time, climb stairs, bend, stoop, twist, and turn.
What We Offer
  • Competitive Salary and Benefits: Full-time employees enjoy medical, dental, and vision insurances, 401k with company match and profit sharing, company-paid life insurance and short-term disability, and PTO (vacation, sick, personal, and holidays).
  • Professional Development: Opportunities for growth and development, including training and education programs.
  • Work-Life Balance: Flexible scheduling to ensure a healthy work-life balance.
How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, please submit your application for this exciting opportunity to join our team at Newport Aquarium.