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ServiceNow Operations Manager

1 month ago

Dinan, Bretagne, United States Futran Tech Solutions Pvt. Ltd. Full time
ServiceNow Operations Manager Job Description

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled ServiceNow Operations Manager to lead our ServiceNow platform applications. As a key member of our team, you will be responsible for managing and driving the development and operations of our ServiceNow platform.

Key Responsibilities:
  • Manage and drive the development and operations of ServiceNow platform applications
  • Implement various ITIL processes utilizing tools like ServiceNow
  • Establish best practices and performance analytics
  • Lead a team of 10+ members
  • Collaborate with stakeholders to assess project requirements and review strategies
  • Manage several key/strategic projects at any given point in time
  • Stakeholder Management (internal/ client) up to the Director/ VP career stage
  • Handle commercial acumen i.e., Estimation, Budgeting, Earned Value Analysis
  • Maintain strong business communication, presentation and conflict management
  • Manage relationships & status reporting within the organization, with clients & applicable third parties
Requirements:
  • 10-12 years of experience in ServiceNow operations / Program/Project management experience in IT
  • ITIL or ITSM certifications preferred
  • Strong skills in metrics / SLA and reporting various other metrics via ServiceNow performance analytics
  • Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool
  • Detail-oriented
  • Thrives in collaborative environment
  • Strong oral and written communication skills
  • Proven people management skills for 10+ team size

Futran Tech Solutions Pvt. Ltd. is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced ServiceNow Operations Manager looking for a new challenge, please submit your application.