Guest Services Representative

2 weeks ago


Sioux City, Iowa, United States SARAH HOSPITALITY INC Full time
Job Overview

We are looking for a dedicated Guest Services Representative to join our esteemed establishment, SARAH HOSPITALITY INC.

Key Responsibilities

The primary duties of this role include:

  • Registering and checking in guests utilizing the hotel’s property management system.
  • Handling incoming phone calls and managing reservations efficiently.
  • Delivering exceptional customer service to enhance guest satisfaction.
  • Addressing guest inquiries, requests, and any complaints with professionalism.
  • Processing payments and maintaining accurate records of occupied rooms and guests.
  • Coordinating with other hotel departments, such as housekeeping and maintenance, to fulfill guest needs.
Qualifications

While previous experience in hotel front desk operations is advantageous, it is not mandatory. We offer competitive compensation, comprehensive on-the-job training, and opportunities for career advancement.

Work Schedule

The ideal candidate should be flexible and willing to work in a dynamic hospitality environment, which may include weekends, holidays, and night shifts.



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