Guest Services Representative
1 week ago
Company Overview:
Arbor Lodging is a prominent hotel investment and management firm with an expanding collection of properties throughout the United States. We are proud to be trusted partners for various brands, including Marriott, Hilton, Hyatt, and IHG. Our organizational culture emphasizes delivering exceptional experiences to our guests while being people-oriented, data-driven, and accountable to both our guests and clients.
Position Summary:
The Front Desk Agent serves as the initial point of contact for guests entering the hotel. This role encompasses responsibilities such as issuing room keys, registering guests, confirming reservations, and addressing any inquiries or concerns guests may have.
Key Responsibilities:
- Welcome and register guests with a warm and friendly approach.
- Assist in managing reservations, pre-registrations, and room allocations.
- Support large groups during their arrival process.
- Guide guests in discovering local dining, shopping, and attractions.
- Proactively address and resolve guest issues.
- Process payments in accordance with established procedures.
- Promote additional services and amenities.
- Handle all check-out procedures efficiently.
- Ensure accurate cash, check, and credit card reconciliations at the end of each shift.
- Respond to inquiries and cater to guest needs.
- Collaborate with other departments to address guest requests or concerns.
- Perform additional tasks as assigned.
- High school diploma or equivalent.
- Preferred experience in hotel front desk operations.
- Familiarity with hotel reservation systems.
- Proficient in Microsoft Windows.
- Outgoing personality with a commitment to guest satisfaction.
- Positive and energetic attitude.
- Strong communication and organizational skills.
- Team-oriented mindset.
- Ability to stand for extended periods.
- Occasional lifting of up to 20 lbs.
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401k plan with company matching.
- Additional benefits may be available.
At Arbor Lodging, we adhere to five guiding principles that cultivate a culture of growth, development, and advancement within our properties:
- Integrity - Always act with honesty and integrity, even when it is challenging.
- Compassion - Approach every interaction with kindness and hospitality.
- Accountability - Take ownership of your responsibilities and deliver results.
- Aim for Excellence - Strive to exceed expectations and embrace thoughtful change.
- Diversity - Celebrate and respect individual differences and perspectives.
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