Hotel Guest Experience Coordinator

3 days ago


Elizabeth, New Jersey, United States Marriott International Inc Full time
Position Description

We are seeking a highly motivated and organized individual to fill the role of Guest Service Representative at Courtyard Newark Elizabeth. This role involves providing exceptional customer service to our guests, processing check-ins, and maintaining a positive and welcoming atmosphere at the front desk.

The ideal candidate will have a strong ability to multitask, excellent communication skills, and a passion for delivering exceptional customer service. They will also be able to work independently and as part of a team, and adapt to changing situations with ease.

Duties and Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service to our guests
  • Processing guest check-ins and resolving any issues that may arise
  • Operating the telephone switchboard station and responding to guest requests
  • Maintaining accurate records and reports
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Physical stamina to stand for long periods and lift up to 25 pounds
Salary Range

$35,000 - $50,000 per year (based on location and experience)



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