Guest Experience Specialist

2 weeks ago


Elizabeth, New Jersey, United States Hilton Hotels Corporation Full time
Job Summary:

Hilton Hotels Corporation is seeking a Guest Experience Specialist to provide exceptional guest service and ensure a seamless hotel experience. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.


Responsibilities:
  • Greet guests and complete registration process
  • Assist with check-out and resolve any issues that may arise
  • Demonstrate thorough knowledge of hotel information and amenities
  • Use up-selling techniques to promote hotel services and facilities
  • Respond to guest inquiries and requests in a timely and professional manner

Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work effectively in a fast-paced environment
- Excellent communication and problem-solving skills

Benefits:
- Competitive salary: $40,000 - $50,000 per year
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Opportunities for career advancement and professional growth

About Hilton Hotels Corporation:
We are a global hospitality company with a rich history of innovation and excellence. Our commitment to delivering exceptional guest experiences has earned us a reputation as one of the world's leading hotel chains.

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