Digital Experience Designer
4 weeks ago
We are seeking a seasoned service-minded designer to help us envision a simple, trusted, and connected experience for our customers across spaces and products in health and wellness. As a designer, you will partner closely with product managers and other designers to represent and advocate for customers and associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.
Key Responsibilities- Improve the digital healthcare experience for customers and associates
- Create Omni-Channel Customer Journeys
- Present storytelling to get cross-functional engagement and buy-in
- Prioritize problems and opportunities with stakeholders to make things happen
- Design, present, and deliver the service blueprint
- Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint
Qualifications:
- Hands-on service design experience in a multi-product ecosystem is a must
- Have work samples for journey mapping and service blueprinting – real work experience
- Can-do attitude/Growth mindset: up for challenges
Nice-to-Haves:
- Bonus if you have working experience in any of the following:
- Experience in the healthcare industry
- Experience in understanding and documenting workflows across digital platforms
- Communication Strategy
- Digital Product Strategy
- Quant and/or qual research skills
- Creative Writing
- Digital Marketing Experience
- Analytics
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