Digital Experience Designer

4 weeks ago


Cincinnati, Ohio, United States eTek IT Services, Inc. Full time
Job Description

We are seeking a seasoned service-minded designer to help us envision a simple, trusted, and connected experience for our customers across spaces and products in health and wellness. As a designer, you will partner closely with product managers and other designers to represent and advocate for customers and associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.

Key Responsibilities
  • Improve the digital healthcare experience for customers and associates
  • Create Omni-Channel Customer Journeys
  • Present storytelling to get cross-functional engagement and buy-in
  • Prioritize problems and opportunities with stakeholders to make things happen
  • Design, present, and deliver the service blueprint
  • Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint

Qualifications:

  • Hands-on service design experience in a multi-product ecosystem is a must
  • Have work samples for journey mapping and service blueprinting – real work experience
  • Can-do attitude/Growth mindset: up for challenges

Nice-to-Haves:

  • Bonus if you have working experience in any of the following:
  • Experience in the healthcare industry
  • Experience in understanding and documenting workflows across digital platforms
  • Communication Strategy
  • Digital Product Strategy
  • Quant and/or qual research skills
  • Creative Writing
  • Digital Marketing Experience
  • Analytics


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