Customer Order Management Specialist

2 days ago


Elkridge, Maryland, United States J J McDonnell & Co Inc Full time
Job Summary

J.J. McDonnell & Co Inc seeks an experienced Order Fulfillment Specialist to join our team.

This key role requires a highly organized and detail-oriented individual who can effectively coordinate and execute order processes, resolve product issues, and maintain efficient communication between departments.

As a member of our dynamic team, you will have the opportunity to develop your skills and expertise while contributing to our company's mission of delivering exceptional customer service.

Duties and Responsibilities
  • Coordinate and make decisions on product substitutions, order adjustments, and product availability.
  • Work collaboratively with internal teams, including Receiving, Transportation, Processing, and Warehouse.
  • Prepare and manage the Manager of the Day report to ensure operational consistency.
  • Assist walk-in customers with orders, payments, and product inquiries.
  • Accurately process customer invoices as required.
  • Allocate products to meet customer demands effectively.
  • Collaborate with pit team members to ensure timely delivery routes.
  • Troubleshoot customer challenges, providing prompt and professional solutions.
  • Maintain professional phone communication with customers, addressing their needs.
  • Deliver a high standard of customer service at all touchpoints.

$53,000 - $62,000 per year, based on experience, plus benefits package including medical, prescription, dental, vision, and life insurance, voluntary short-term and long-term disability, employee assistance program, 401(k) plan, and other perks.



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