Order Fulfillment Specialist Coordinator
2 days ago
The Order Fulfillment Specialist plays a crucial role at J.J. McDonnell & Co Inc, ensuring customer satisfaction by coordinating and executing order processes.
This position bridges customer needs with internal operations to create a seamless experience for our valued customers.
We are seeking a highly organized and detail-oriented individual to join our team as an Order Fulfillment Specialist.
Key Responsibilities- Coordinate and make decisions on product substitutions, order adjustments, and product availability.
- Work collaboratively with internal teams, including Receiving, Transportation, Processing, and Warehouse.
- Prepare and manage the Manager of the Day report to ensure operational consistency.
- Assist walk-in customers with orders, payments, and product inquiries.
- Accurately process customer invoices as required.
- Allocate products to meet customer demands effectively.
- Collaborate with pit team members to ensure timely delivery routes.
- Troubleshoot customer challenges, providing prompt and professional solutions.
- Maintain professional phone communication with customers, addressing their needs.
- Deliver a high standard of customer service at all touchpoints.
$53,000 - $62,000 per year, based on experience, plus benefits package including medical, prescription, dental, vision, and life insurance, voluntary short-term and long-term disability, employee assistance program, 401(k) plan, and other perks.
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