Enterprise Support Specialist

2 weeks ago

Dublin, California, United States SAP Full time
About the Role

We are seeking a highly skilled and motivated professional to join our team as an Enterprise Support Specialist. In this role, you will be responsible for developing and driving SAP Enterprise Support (ES) and SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scalable delivery to help customers with their SAP transformation journey.

Key Responsibilities
  • Align with SAP strategy to develop and drive ES and ESCE portfolio, guidance, and scalable delivery to help customers with their SAP transformation journey.
  • Closely collaborate with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption, and scaling content delivery.
  • Design scalable, modern, self-consumable ES and ESCE foundational content to support customer's business objectives and adoption of SAP solutions.
  • Manage the creation and curation of ES and ESCE foundational content, ensuring consistency across solutions and offerings.
  • Actively seek opportunities to collaborate across teams to improve the ES and ESCE portfolio and the overall customer experience.
  • Co-innovate and pilot with customers to ensure content and formats remain cutting edge.
  • Provide advisory and guidance to customers through ES and ESCE foundational offerings on a scalable delivery platform.
  • Raise awareness of SAP ES portfolio and offerings with customers and across SAP; champion our achievements and customer success.
Requirements
  • Self-motivated, self-driven, curious, open-minded, and flexible professional with functional knowledge and experience in Security and/or Data Volume Management topics with a willingness to learn more.
  • Knowledge in Roles and Authorizations, User and Identity Management, and Security Awareness and understanding of client/server security.
  • Knowledge in Data Volume Management, architecture, Information Lifecycle Management (ILM), SAP archiving, basic knowledge of SAP S/4HANA database, and DVM for SAP S/4HANA Cloud.
  • Fluent in English, both written and spoken.
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
  • Strong presentation skills both in creating and delivering presentations for varying audiences.
  • Problem-solving aptitude with a results-focused customer-centric mindset.
  • Ability to deliver results, work independently, and take ownership to drive topics forward.
About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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