Solutions Specialist

2 days ago


Dublin, California, United States Innova Solutions Full time
Job Title: Solutions Specialist/Debt Collector

Innova Solutions is seeking a highly skilled Solutions Specialist/Debt Collector to join our team. As a key member of our financial services team, you will be responsible for resolving customer debt and providing exceptional customer service.

Key Responsibilities:
  • Proficient in all Level I duties, including debt collection and customer service.
  • Highly proficient debt collector with the ability to use sound judgment to plan and accomplish goals in a consistent and compliant manner.
  • Assist members with their financial needs by identifying PCU products and services, or other debt counseling services as appropriate.
  • Collaborate with Patelco Financial Centers and Call Centers to effectively resolve member issues.
  • Responsible for the management and control of assigned manual and auto dialer queue(s).
  • Recommends to management the disposition of delinquent loans for small claims court, repossession, credit revocation, field investigation, or legal action per established guidelines.
  • Performs skip-tracing to locate skip members.
  • Thorough understanding of policy and procedures related to area of responsibility.
  • Provides training to new team members.
  • May assist with department reporting and projects as required.
  • Meets and occasionally exceeds goals.
  • Works under general supervision with limited decision-making authority within established guidelines.
  • Support management decisions and implement directives as required.
  • Has authority to waive up to $150.00 of fees.
Requirements:
  • 2 Year College Degree Preferred.
  • 2+ Years Consumer and Real Estate collection experience.
  • Previous Customer Service Experience required.
  • Skip Tracing experience.
  • Proficient typist - 35 WPM.
  • Proficient in MS Office software.
About Innova Solutions:

Innova Solutions is a leading provider of financial services and solutions. We are committed to delivering exceptional customer service and providing our customers with the best possible experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.


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