Regional Operations Manager

1 week ago


Woburn, Massachusetts, United States Dal-Tile Full time

Location: Must include 'city, state' or a zip code for radius search.

Company: Dal-Tile Corporation

Position: Regional Operations Manager

Join the leading manufacturer of tile and natural stone in the United States and elevate your career with Dal-Tile, a proud subsidiary of Mohawk Industries.

Our dedicated team of professionals has been the cornerstone of our success. In return for their commitment, we foster a family-oriented work atmosphere, prioritize internal promotions, and offer unique benefits that extend beyond traditional medical and dental plans. We believe in supporting every employee's right to a fulfilling life outside of work.

If this resonates with you, consider taking the next step in your career journey with Dal-Tile.

Key Responsibilities:

  • Oversee the operations of Sales and Service Centers within a designated geographical area.
  • Lead the management of Sales and Service Centers (SSC's) to ensure optimal performance and profitability.
  • Collaborate with SSC Managers to meet performance objectives and compliance standards.
  • Focus areas include Invoice Accuracy, Inventory Management, Safety, Training, and Pricing Administration.
  • Ensure adherence to company procedures and systems at the SSC's, identifying training needs and developing materials as necessary.

Training Responsibilities:

Training may encompass various areas including:

  • Accounting procedures (Cash management, Accounts Payable/Receivable)
  • Customer service protocols
  • Inventory and Pricing Management
  • Safety and Housekeeping standards

Conduct semi-annual audits of SSC operations, focusing on housekeeping, safety, and operational efficiency. Review audit results with SSC Managers and address any deficiencies identified.

Lead the annual Physical Inventory Process for the region and oversee projects such as new constructions or renovations of SSC's, ensuring collaboration with external vendors to meet project timelines and specifications.

Act as a liaison between corporate departments and SSC's, supporting corporate objectives and providing feedback and action plans to relevant stakeholders.

Qualifications:

A Bachelor's degree in Business Administration or a related field, or equivalent experience that provides a comprehensive understanding of Sales/Service Center operations.

At least 10 years of relevant experience in managing Sales/Service centers, preferably in the tile or durable consumer products industry.

Core competencies include effective communication skills, data analysis, training abilities, and strong project management capabilities. Proficiency in Microsoft Office applications is essential.

Additional Information:

While performing the duties of this role, the employee is regularly required to stand, walk, and use hands for various tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer a competitive salary, comprehensive benefits, and an environment that fosters creativity and growth.

Examples of Benefits:

  • 401k Company Match
  • Employee Purchase Discounts
  • Tuition Reimbursement

Dal-Tile is committed to supporting our U.S. military, veterans, and their families. We encourage active military, transitioning service members, and veterans to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran, dedicated to fostering an inclusive workplace.



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