Retail Sales Associate
4 weeks ago
The Sales Support Associate role is a vital part of our store's overall success and efficiency. This position demands direct attention to our brand commitment when servicing our customers. We're looking for someone who can leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor.
Key Responsibilities:- Greet customers with a smile and offer assistance
- Interact genuinely and naturally with customers
- Read cues and determine customers' needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impressions by genuinely thanking customers and providing reasons to return
- Represent Coach brand appropriately
- Receive shipments and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipments/transfers according to Coach standards and timeframes
- Organize and clean stock room daily
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Maintain Company Loss Prevention standards
- 1-3 years of previous retail experience (cashier/stock experience, sales, preferably in a luxury retail service environment)
- Possesses current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
- Ability to execute at a fast pace
- Ability to communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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