Automation Systems Specialist

3 days ago


New Bedford, Massachusetts, United States Werfen Full time
Job Summary

We are seeking a highly skilled Automation Systems Specialist to join our team at Werfen. As a key member of our field service team, you will be responsible for installing, maintaining, and troubleshooting our lab automation systems at healthcare facilities nationwide.

Key Responsibilities
  • Install and maintain Werfen's lab automation systems to ensure precise and optimal system performance.
  • Perform regular maintenance and troubleshooting activities to minimize downtime for customers.
  • Collaborate with customers' engineering, facilities, IT, and management teams to ensure correct and precise placement of Werfen's automation equipment.
  • Provide updates on customer situations and lead generation to our sales and applications counterparts through routine interaction and communication.
  • Comply with all applicable Quality and Regulatory requirements, mandated policies, procedures, work instructions, and records.
Requirements
  • Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry training.
  • Minimum 2 years in a Service, Support, or equivalent experience in a healthcare customer-facing or support environment.
  • Working knowledge of Laboratory Information Systems and network connectivity.
  • Strong organizational and time management skills, ability to multi-task, work under pressure, and exercise good judgment.
  • Strong communication and cross-functional skills; ability to work in a team environment, collaborating with colleagues to drive and achieve business goals.
Travel Requirements

Field-based; minimum 70% overnight travel.


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