Customer Support Representative Position
7 days ago
We're looking for a highly motivated and detail-oriented individual to join our team as a Remote Customer Service Representative. This is an exciting opportunity to work from home and provide top-notch customer service to our clients.
- You will be responsible for resolving customer complaints and issues via phone and email, ensuring timely and professional responses.
- Your problem-solving skills will be put to the test as you address customer concerns, resulting in increased satisfaction and loyalty.
- You'll have the chance to collaborate with colleagues to share knowledge and best practices, driving continuous improvement within the team.
- Meet productivity and quality standards, contributing to the success of our business.
Responsibilities
- Answer incoming calls and respond to customer inquiries via email.
- Identify and resolve customer complaints and issues, using available resources and expertise.
- Maintain accurate records of customer interactions and issue resolution.
- Participate in ongoing training and development to enhance customer service skills.
Requirements
- High school diploma or equivalent; relevant work experience preferred.
- Ability to work from home with reliable internet access and a quiet workspace.
- Excellent written and verbal communication skills, with a strong command of English grammar and syntax.
- Familiarity with Microsoft Office applications and basic math concepts.
- Previous experience in customer-facing roles or sales environments.
Benefits
- A competitive salary of $35,000 - $45,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work for a leading provider of workforce solutions, with opportunities for career growth and development.
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