Donation Processing Representative

7 days ago


Dallas, Texas, United States Empire Connect Agency Full time

Empire Connect Agency is seeking a skilled Donation Processing Specialist to support nonprofit organizations by processing donations. As a key member of our team, you will play a vital role in ensuring the success of our mission.

Responsibilities:

  • Process inbound and outbound calls to collect donations for various nonprofit organizations.
  • Provide exceptional customer service to donors, addressing their questions and concerns in a timely and professional manner.
  • Accurately enter donor information into our database to ensure seamless tracking and follow-up.
  • Follow up with donors as needed to ensure their satisfaction and resolve any issues promptly.
  • Meet and exceed performance metrics to qualify for advancement opportunities within the company.

Requirements:

  • A high school diploma or equivalent is required.
  • At least 6 months of remote or 1 year of brick-and-mortar experience is necessary.
  • Strong verbal communication skills are essential for success in this role.
  • A reliable internet connection and a quiet workspace are necessary for productivity.
  • Basic computer skills, including proficiency with Microsoft Office, are required.
  • The ability to work flexible hours, including evenings and weekends, is necessary to accommodate the needs of our nonprofit partners.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • The chance to make a meaningful impact in the lives of nonprofit organizations and their constituents.


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