Patient Access and Support Specialist
7 days ago
We are seeking a skilled Patient Access and Support Specialist to join our team at Luminis Health. This role is responsible for communicating with patients, medical staff, and visitors in a professional manner, providing excellent customer service as reflected in our policies and practices.
The ideal candidate will have previous registration or insurance experience in a healthcare environment and possess excellent communication skills. Knowledge of medical terminology is also desirable. In this role, you will be responsible for accurately obtaining and processing patient demographic, insurance, and medical information for registrations, admissions, and financial purposes. You will also adhere to compliance policies and departmental guidelines, answer phone calls professionally, and refer inquiries as necessary.
Key Responsibilities:
- Accurately obtain and process patient demographic, insurance, and medical information.
- Communicate with patients, medical staff, and visitors in a professional manner.
- Adhere to compliance policies and departmental guidelines.
- Answer phone calls professionally and refer inquiries as necessary.
Requirements:
- High school diploma or GED.
- Typing minimum of 20 wpm.
- Previous registration or insurance experience in a healthcare environment.
- Excellent communication skills.
- Knowledge of medical terminology (desirable).
Working Conditions:
This position involves sedentary work, exerting up to 10 pounds of force occasionally, and sitting most of the time. The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position.
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