Customer Service Ambassador
2 weeks ago
Customer Service Representative Job Description
**Job Summary:**
As a Customer Service Representative with TalentBridge, you will play a vital role in ensuring exceptional customer experiences. You will work closely with customers, business partners, and drivers to deliver outstanding service and meet our commitments.
**Key Responsibilities:**
• Provide top-notch customer support via phone and email
• Handle customer complaints in a professional and calm manner
• Diagnose, assess, and resolve issues efficiently
• Monitor delivery routes and ensure timely completion
• Verify haul-away pod stamps and process changes or cancellations to delivery orders
**Requirements:**
• Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• 1-year related experience in a call center environment
• Strong customer service skills and ability to resolve issues satisfactorily
• Excellent organizational skills and ability to multitask effectively
• Ability to thrive under pressure and deliver solutions that exceed customer expectations
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