Automotive Customer Service Advisor Role

3 weeks ago


Chicago, Illinois, United States Premium Velocity Auto LLC Full time

Company Overview

Premium Velocity Auto LLC is a leading provider of automotive services, dedicated to delivering exceptional customer experiences. We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team.

Job Summary

The CUSTOMER EXPERIENCE SPECIALIST will be responsible for creating a positive and engaging experience for our customers, ensuring their satisfaction and loyalty to our brand. This role requires strong communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.

Responsibilities:

  • Greet and escort guests from their vehicles as you review their requests.
  • Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
  • Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
  • Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
  • Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
  • Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.

Requirements:

  • Proven face-to-face customer service or sales experience.
  • Ability to perform the responsibilities of the job.
  • Able to stand for an extended period.
  • Ability to bend, stoop, reach, crawl, and climb stairs.
  • Ability to lift over 50 pounds.
  • Comfortable working in an enclosed and/or semi-outdoor environment.
  • Authorized to work in the US without sponsorship.

Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and location.



  • Chicago, Illinois, United States Autohaus on Edens Full time

    Job TitleA key role at Autohaus on Edens, a leading Mercedes-Benz dealership, is the Automotive Service Advisor. This position involves working closely with customers to understand their vehicular performance needs and providing expert advice on repair and maintenance options.ResponsibilitiesAscertains automotive problems and services by listening to...


  • Chicago, Illinois, United States Murgado Automotive Group Full time

    Murgado Automotive Group is a leader in the automotive industry, representing top brands and delivering exceptional service to our customers. We are committed to providing a dynamic and supportive work environment where team members can thrive and grow.We are currently seeking a highly motivated and experienced Automotive Service Department Head to lead our...

  • Service Advisor

    2 weeks ago


    Chicago, Illinois, United States Autohaus on Edens Full time

    Job DescriptionAs an Automotive Service Advisor at Autohaus on Edens, you will be responsible for providing exceptional customer service and support while ensuring the highest level of quality and efficiency in our service department.Salary Range: $65,000 - $85,000 per yearResponsibilitiesListen to customer descriptions of symptoms, clarify problem...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    **About Premium Velocity Auto LLC**We are a leading provider of automotive services, seeking highly motivated individuals to join our team as Customer Service Advisors/Lube Technicians. The ideal candidate will have excellent customer service skills, be able to work in a fast-paced environment, and have a growth mindset.**Job Overview:**This role is...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    Company Overview">Premium Velocity Auto LLC is a leading provider of automotive services, offering customers a range of products and solutions to keep their vehicles in top condition.Salary">$45,000 - $60,000 per year, depending on experience.Job Description">The Customer Service Advisor is responsible for providing exceptional customer experiences by...


  • Chicago, Illinois, United States Murgado Automotive Group Full time

    Why Work with Us? Murgado Automotive Group offers a dynamic and collaborative work environment, with opportunities for growth and development. Our team is committed to providing exceptional customer service and maintaining high levels of customer satisfaction.As an Automotive Service Manager, you will play a critical role in leading our service department to...

  • BMW Service Advisor

    1 week ago


    Chicago, Illinois, United States BMW Dealer Careers Full time

    Job Description:We are seeking a skilled BMW Service Advisor to join our team at Perillo BMW. As a BMW service advisor, you will be responsible for providing exceptional customer service and support to our customers.About the Role:This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about working with innovative...


  • Chicago, Illinois, United States Autohaus on Edens Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Advisor to join our team at Autohaus on Edens, a premier Mercedes-Benz dealership in Northbrook. As an Automotive Service Advisor, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.The ideal candidate will have...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    Job Title:Automotive Customer Service Advisor">Job Summary:The Customer Service Advisor for Premium Velocity Auto LLC plays a vital role in building loyalty and increasing sales by providing exceptional customer service. This individual will act as the main point of contact throughout the customer's visit, ensuring a positive experience.">Key...


  • Chicago, Illinois, United States Jiffy Lube #1160 Full time

    Role SummaryJiffy Lube #1160 seeks an Automotive Guest Experience Advisor to deliver exceptional service and support to our customers.Main Accountabilities:Offer tailored service recommendations and ensure completion of quality workmanship.Understand and communicate product needs to guests throughout the entire process.Energize face-to-face interactions with...


  • Chicago, Illinois, United States Peak Performance Team Full time

    Job OverviewWe are seeking an experienced Automotive Service Technician to join our team at Peak Performance Team. As a vital member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues.About the RoleThis is a full-time position that requires excellent communication skills, strong problem-solving abilities,...


  • Chicago, Illinois, United States Circle K Full time

    About This RoleWe are seeking a skilled and motivated Customer Service Advisor to join our team at Circle K. As a Customer Service Advisor, you will be responsible for delivering excellent customer service and resolving customer complaints in a professional and courteous manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Service Advisor

    1 week ago


    Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    Job Title: Service AdvisorPremium Velocity Auto LLC is hiring a Service Advisor to join our team. This is a unique opportunity to work in a fast-paced environment where no automotive experience is required. We provide paid training plus bonus incentives for completing training.About the Job:As a Service Advisor, you will be responsible for building rapport...


  • Chicago, Illinois, United States Mike Anderson Chevrolet of Chicago Full time

    **Job Title:** Automotive Service Expert**Location:** Mike Anderson Chevrolet of ChicagoWe are seeking an experienced Automotive Service Expert to join our team. As an Automotive Service Expert, you will be responsible for providing top-notch service and repairs to our customers.**Estimated Salary:** $70,000 - $85,000 per year**Job Description:     Job...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    Premium Velocity Auto LLC is seeking a reliable and customer-focused individual to join our team as a Lube Technician and Customer Advisor. In this role, you will provide exceptional customer service and promote our automotive services while working in a fast-paced environment.About the JobThe estimated salary for this role is $38,000 - $58,000 per year,...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    About the JobThis is an exciting opportunity for someone looking to start a career in automotive sales or customer service. As a Customer Service Advisor, you will be responsible for greeting guests, reviewing their requests, and informing them of available promotions or products. You will also provide impartial recommendations based on manufacturer...


  • Chicago, Illinois, United States Berman Subaru of Chicago Full time

    Berman Subaru of Chicago is seeking a skilled Service Advisor to join their team. This role involves interacting with customers, providing expert advice on vehicle maintenance, and ensuring seamless service experiences.Job Responsibilities:Greet customers promptly and courteouslyObtain customer and vehicle informationDetermine and recommend necessary...


  • Chicago, Illinois, United States Premium Velocity Auto LLC Full time

    Premium Velocity Auto LLC is an Equal Opportunity Employer that seeks to attract and retain the best talent from diverse backgrounds and perspectives. We are currently hiring a Customer Service Representative Automotive who will play a vital role in promoting our automotive services and building strong relationships with our customers.About the JobThe...


  • Chicago, Illinois, United States Murgado Automotive Group Full time

    Volkswagen of Downtown Chicago, a member of the Murgado Automotive Group, is committed to delivering exceptional vehicles and customer service experiences.We are seeking motivated and customer-focused Automotive Sales Associates to join our team.Job DescriptionAs an Automotive Sales Associate at Volkswagen of Downtown Chicago, you will play a key role in...


  • Chicago, Illinois, United States Toyota of Lincoln Park Full time

    About Our DealershipToyota of Lincoln Park is a leading automotive dealership in the Chicagoland area, committed to delivering exceptional customer service and driving sales growth. As a Sales Associate, you will play a critical role in achieving our goals and contributing to our success.Job DescriptionThe ideal candidate will have a strong background in...