Service Advisor

3 weeks ago


Chicago, Illinois, United States Premium Velocity Auto LLC Full time
Job Title: Service Advisor

Premium Velocity Auto LLC is hiring a Service Advisor to join our team. This is a unique opportunity to work in a fast-paced environment where no automotive experience is required. We provide paid training plus bonus incentives for completing training.

About the Job:

  • As a Service Advisor, you will be responsible for building rapport with guests, explaining products effectively, and creating a positive guest experience.
  • You will work closely with technicians to ensure the highest level of quality workmanship and customer satisfaction.
  • You will promote customer loyalty by encouraging repeat business and referrals.

Responsibilities:

  • Greet and escort guests from their vehicles as you review their requests.
  • Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
  • Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
  • Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
  • Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
  • Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.

Requirements:

  • Proven face-to-face customer service or sales experience.
  • Ability to perform the responsibilities of the job.
  • Able to stand for an extended period.
  • Ability to bend, stoop, reach, crawl, and climb stairs.
  • Ability to lift over 50 pounds.
  • Comfortable working in an enclosed and/or semi-outdoor environment.
  • Authorized to work in the US without sponsorship.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, vision, dental, and life insurance, as well as opportunities for career growth and professional development.



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