Lead Client Service Representative

6 days ago

Port Chester, New York, United States HUB Veterinary Group Full time
Job Title: Lead Receptionist / Lead Client Service Representative

At HUB Veterinary Group, we are seeking a highly motivated and experienced Lead Receptionist / Lead Client Service Representative to join our dedicated team. As a key member of our front desk team, you will be responsible for providing exceptional client service, leading by example, and fostering a positive and team-oriented environment.

Key Responsibilities:

  • Provide a welcoming, friendly, and professional experience for clients, ensuring their needs are met and exceeded.
  • Oversee and support the front desk team, ensuring efficient workflow and client satisfaction.
  • Manage client communications via phone, email, and in-person visits, addressing inquiries, scheduling appointments, and resolving concerns.
  • Lead by example, promoting a positive and team-oriented environment that encourages collaboration and excellence.
  • Train and mentor reception staff, ensuring excellent service delivery and adherence to hospital protocols.
  • Collaborate with veterinarians, technicians, and other staff to ensure seamless communication and client care.
  • Handle client billing, payment processing, and maintain accurate client records.
  • Assist in the development and implementation of hospital policies and procedures related to client services.

Requirements:

  • Proven experience in a client service or receptionist role, preferably in a veterinary or medical setting.
  • Strong leadership skills with the ability to motivate and guide a team.
  • Excellent communication skills, both verbal and written.
  • Ability to multi-task and remain calm in a fast-paced, high-pressure environment.
  • A team player with a positive attitude and a commitment to providing top-notch service.
  • Proficient in using computer systems for scheduling, client records, and communications.
  • Passion for animal care and client satisfaction.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.

We are committed to providing a positive and inclusive work environment that values diversity and promotes excellence. If you are a motivated individual with a passion for leading a team and delivering exceptional client service in a veterinary setting, we would love to hear from you.

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $22.00 - $26.00/hour.

About HUB Veterinary Group: HUB Veterinary Group is a leading provider of veterinary services, dedicated to delivering exceptional care and compassion to our clients and their pets. Learn more about us at www.hubvetgroup.com.


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