Executive Hotel Manager

1 week ago


Los Angeles, California, United States HHM Hotels Full time
Job Opportunity: Executive Hotel Manager

About the Role

The Courtyard Los Angeles Pasadena/Old Town is seeking an experienced and dynamic Executive Hotel Manager to lead and oversee all aspects of hotel operations. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.

Key Responsibilities

  • Leadership and Team Management
    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Hotel Operations
    • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Business Planning and Development
    • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • Sales and Marketing
    • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Revenue Management
    • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Communication and Guest Services
    • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Associate Issues and Safety
    • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
    • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel and Professional Development
    • Travel to attend corporate meetings, sales trips and serve on committees.
  • Quality Assurance and Guest Feedback
    • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
  • Sales Department Operations
    • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Community Involvement
    • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
  • Sustainability
    • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Additional Responsibilities
    • Perform other duties as requested by management.

Requirements

  • Education and Experience
    • Associate or Bachelor's Degree in Business, Hospitality or a related field.
    • Previous hotel management experience required.

About HHM Hotels

HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels.

We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.



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