Premium Service Director

4 weeks ago


Richmond, California, United States The Westin Richmond Full time
Service Excellence Leader

We are seeking a Premium Service Director to lead our front office team at The Westin Richmond. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences and driving sales growth through effective service strategies.

Key Responsibilities:
  • Develop and implement service standards to exceed guest expectations
  • Train and coach staff to deliver world-class service
  • Analyze customer feedback and identify areas for improvement
Requirements:
  • Minimum 3 years of experience in a supervisory or management role in hospitality
  • Excellent leadership and communication skills
  • Ability to motivate and inspire team members to achieve excellence
Estimated Salary: $60,000 - $80,000 per year

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