Pet Services Team Lead

4 weeks ago

Warner Robins, Georgia, United States Destination Pet LLC Full time

We are seeking a motivated and experienced Pet Services Team Lead to join our team at Destination Pet LLC.

Job Summary:

The Pet Services Team Lead will be responsible for supporting the mission, vision, culture, and policies of Destination Pet LLC. This role will ensure the delivery of exceptional customer service and salesmanship while collaborating with the Destination Pet Support Staff on a regular basis.

This is a unique opportunity to work in an environment where pet care services are delivered with passion and commitment. If you have expertise and experience in hospitality, service, and/or retail environments, we encourage you to apply for this exciting role.

About Destination Pet LLC:

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law.

As a company, we value diversity and inclusivity. We believe that everyone deserves respect and equal treatment, regardless of their background or characteristics.

Responsibilities:
  • Supports the mission, vision, culture, and policies of Destination Pet LLC.
  • Ensures the delivery of exceptional customer service and salesmanship.
  • Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
  • Manages center staff at the direction of the General Manager – motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
  • Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
  • Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining payroll budget.
  • Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
  • Provides customer service and salesmanship.
  • Resolves customer complaints.
  • Maintains appropriate inventory of supplies; reorders and restocks as necessary.
  • Shops for miscellaneous supplies as needed.
  • Manages the computer system.
  • In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
  • Assists General Manager with monitoring financial reports and statistics.
  • In the absence of the General Manager, ensures that bank deposits are made when needed.
  • Promotes and markets Destination Pet's programs and services in the surrounding community.
  • Ensures that client communication occurs.
  • Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
  • Serves as the manager onsite when General Manager is not available.
  • Ensures that bank deposits are completed as needed.
Requirements:

Expertise & Experience:

  • Associate or BS/BA is a plus.
  • Must be a passionate team player and a strong motivator.
  • Minimum of 1 year management experience preferably in hospitality, service, and/or retail environments.
  • Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public.
  • Proficiency in computer applications including Microsoft Office Suite and database applications.
  • Ability to multi-task with strong time management skills.
  • Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
  • Excellent oral presentation, writing, and analytical skills.
  • Strong interpersonal, communication, and motivational skills.
  • Must have exceptional strong customer service experience and skills.
  • Veterinary, boarding, and/or grooming experience is a plus.
Physical Demands:
  • Must be able to work evenings, weekends, and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to be on feet for the duration of your shift.
  • Must be able to stand, walk, and climb stairs frequently.
  • Must be able to work on computer system and work multi-line telephone.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Benefits:
  • Health, vision, dental, long & short-term disability, and Life insurance.
  • A startup mentality company with stable funding.
  • 401k match.
  • Pet care discounts.
  • Generous PTO.
  • Opportunity to grow your career with a network of like-minded professionals.

Estimated salary: $17.00 - $18.00 per hour.

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