Customer Experience Representative

2 weeks ago


Plainville, Connecticut, United States North Venture Management Full time
Crew Member

Job Summary:

We are seeking a highly motivated and customer-focused Crew Member to join our team at North Venture Management. As a Crew Member, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our business.

Key Responsibilities:

  • Accountability: Hold yourself accountable for your responsibilities on your shift, ensuring that you are prepared and ready to work on time.
  • Operations Excellence: Adhere to our operational and quality standards, delivering high-quality products and services to our guests.
  • Guest Satisfaction: Meet our C.A.R.E. level of service, ensuring that our guests receive a positive and memorable experience.
  • Brand Standards: Adhere to our brand standards and systems, delivering quality food and beverage to each guest.
  • Cleanliness: Maintain a clean and neat workstation, completing thorough cleaning of guest areas as directed.
  • Training: Complete all required training and support the training of other team members.
  • Marketing Initiatives: Effectively execute restaurant standards and marketing initiatives.
  • Product Preparation: Prepare all products following appropriate recipes and procedures.
  • Procedures: Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
  • Policies: Comply with all restaurant, company, and brand policies.

Requirements:

  • Language: Must be able to fluently speak and read English.
  • Math Skills: Capable of counting money and making change.
  • Equipment Operation: Able to operate restaurant equipment (minimum age requirements may apply).
  • Guest Focus: Anticipate and understand guests' needs and exceed their expectations.


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