Payroll Specialist Lead
3 weeks ago
- Troubleshoot payroll issues, review and research transactions, respond to inquiries, assist employees with the proper process to follow, including the completion of payroll forms, advise employees on the status of adjustments, and assist employees with payroll requirements.
- Communicate and explain information related to pay and deduction codes associated with compensation and benefits programs, such as insurance plans, health plans, retirement plans, leaves of absence, and sick leave.
- Maintain a high level of professionalism and establish positive rapport with individuals who will need to interact with you.
- Utilize case management system to process, document, and resolve inquiries. Keep records of all user interactions, comments, and complaints. Create detailed tickets and escalate issues as needed to ensure issues are resolved timely and correctly.
- Assist employees with navigation of payroll sites.
- Work with internal resources to resolve employee issues; escalate complex inquiries, as needed, to Tier 2 or Subject Matter Experts.
- Assist in the continuous development and improvement of processes required to provide quality service delivery.
- Run and distribute various reports on a regular basis, as needed.
- Compile and furnish information to authorized persons and/or agencies, as required.
- Participate in ongoing training to keep updated on any changes in the process and tools in use.
- Strive to reach individual and team goals, and service metrics.
- High School diploma with a minimum of 8 years related experience; Associates with a minimum of 4 years related experience.
- Bachelors with a minimum of 2 years related experience.
- Minimum 3 years of Payroll Administration experience and/or training.
- Strong understanding/knowledge of Payroll disciplines through training and experience.
- Strong understanding of prevailing payroll practices preferably in a large, multi-state, high volume healthcare environment.
- Strong understanding of payroll regulatory requirements at federal, state, and local tax levels.
- Excellent interpersonal and customer focused communication skills (patience, attentiveness, courtesy).
- Demonstrated ability to respond to common inquiries or complaints from customers. Ability to deal with employees in a positive and pleasant manner, even when they are challenging.
- Ability to maintain confidentiality and discretion in daily work.
- Detail-oriented; demonstrated ability to analyze, solve, and follow through on problems to achieve first call resolution.
- Ability to work and problem solve independently utilizing available resources and tools.
- Ability to multi-task and adapt to changing priorities.
- Experience with Payroll ERP and timekeeping systems. Experience with Infor, Kronos, and API systems is a plus.
- Demonstrated working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
- Strong working knowledge of desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.).
- Ability to accommodate a flexible work schedule, as needed.
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