Technical Support Specialist
2 weeks ago
We are seeking a skilled and customer-focused IT professional to join our team as a Senior Service Desk Support Analyst. The ideal candidate will have excellent communication and problem-solving skills, strong technical knowledge, and experience working in a call center/service desk environment.
Key Responsibilities- Provide exceptional support services via phone, email, and in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Mentor new Service Desk employees and contribute to knowledge sharing
- Respond to technical issues via phone, gather necessary information, and resolve or escalate issues as needed
- Log and manage technical support requests/incidents using a ticketing system, ensuring accurate and complete documentation
- Perform system set up for onboards and data transfer/inventory management for offboards
- Maintain accurate asset records
- Collaborate with IT teams to resolve complex technical issues
- Identify process improvement opportunities
- Associate's or Bachelor's degree preferred
- 4+ years of experience in a call center/service desk environment
- 3+ years of IT support experience
- Technical certifications (Help Desk, Desktop Support) a plus
- Strong knowledge of:
- Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, mobile devices and anti-virus/spyware
- Desktop, laptop, and thin client hardware
- ITIL processes and framework (ITIL v3 or 2011 certification a plus)
- Ability to sit for long periods, lift 50lbs, and access constrained areas
- Occasional business travel may be required
At Disability Solutions, we value our employees and strive to create a safe and inclusive work environment. We are committed to equal employment opportunity and reasonable accommodation. If you're a motivated and customer-focused IT professional, we encourage you to apply.
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