Device Ordering and Support Professional

4 days ago


Columbus, Ohio, United States Dawson Full time
Job Overview

Dawson is seeking an experienced Device Ordering and Support Professional to join our team. As a Device Ordering and Support Professional, you will play a critical role in managing wireless device and service orders, ensuring timely and accurate completion.

Key responsibilities include monitoring incoming equipment or service requests for mobile devices, interpreting requests, and submitting orders to vendors. Additionally, you will use company databases to record order details, follow up daily on existing orders, and utilize resources and critical thinking to prevent issues or delays.

You will act as a liaison between customers and vendors to resolve issues, provide detailed documentation for each request from start to finish, and manage order requests for multiple clients. You will also build and maintain rapport with federal and commercial clients, respond to customer questions about ordering and shipping, and provide weekly reports to the supervisor on assigned work.

Estimated Salary: $62,240 per year



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