Telecom Order Management Specialist

7 days ago

Columbus, Ohio, United States Nesco Resource, LLC Full time

We are seeking a highly skilled Telecom Order Management Specialist to support a leading telecom client in North Columbus. This is a hybrid onsite opportunity, where we are looking for someone to join on a contract-to-hire basis.

Position OverviewThe Telecom Order Management Specialist is responsible for submitting, processing, and completing various wireless device and service orders across multiple web- and email-based platforms, adhering to our customer and client service level agreements (SLAs).
  • The Telecom Order Management Specialist works as part of the Ordering Team and will be assigned several primary clients to manage and operate in backup capacities for other team members as needed.
  • This role requires a high level of attentiveness, adaptability, and willingness to communicate frequently and effectively through different channels, such as email, instant messaging (IM), and telephone.
  • Additionally, this role may be required to obtain various levels of security clearance and to complete additional tasks as assigned by a manager, supervisor, or lead.
  • The role includes but is not limited to completing requested clearance documents within the time allotted, completing assigned training, and attending internal and client-related meetings as needed.
Key ResponsibilitiesThe key functions include, but are not limited to, the following:
  • Monitoring incoming requests for equipment or service related to mobile devices.
  • Interpreting requests and submitting equipment or service orders to vendors.
  • Utilizing company-specific databases to record data about each order.
  • Performing daily follow-up on existing orders to ensure that all requests are completed accurately and within a timely manner.
  • Utilizing resources and critical thinking to avoid potential issues or delays.
  • Acting as a liaison between customer and vendor to resolve issues and address concerns.
  • Providing detailed documentation of each request/transaction (start to finish).
  • Managing order requests for multiple clients.
  • Building and maintaining rapport with federal and commercial clients.
  • Responding to customer questions related to ordering and shipping.
  • Providing weekly reporting to supervisor related to assigned work.
  • Assisting with tasks to ensure Logistics run smoothly.
  • Assisting the Shipping Department with order identification.
  • Performs other related duties as assigned.
RequirementsThe requirements include:
  • A high school diploma or equivalent; an Associate's degree is beneficial.
  • At least six (6) months' experience with wireless communications.
  • A general understanding of smartphone devices and services.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and technical support skills.
  • Excellent organizational skills, attention to detail, and accuracy, with the ability to prioritize and multi-task.
  • Ability to work independently.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Estimated Salary Range:$55,000 - $70,000 per year

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