Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Description:
We are seeking a skilled Customer Service Representative to join our team at Good Life Brands, LLC. As an After Hours Support Specialist, you will be responsible for responding to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
About the Job:
This is a unique opportunity to work as part of a dynamic team that prioritizes customer satisfaction and loyalty. You will be working closely with our sales staff, technicians, and department personnel to provide exceptional service and support reflective of our vision, mission, purpose, and values.
Duties and Responsibilities:
- Create a positive customer experience by communicating effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence.
- Maintain complete, accurate, and updated information in the customer database.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Perform to CCS I performance metrics.
- Perform other duties as assigned.
Requirements:
- Customer Service experience preferred, but not required.
- High School diploma or GED required.
- Strong ability to communicate clearly in a positive, nurturing manner.
- Basic computer skills required.
- Team player working in a team environment.
- Excellent customer service skills with the desire to exceed customer expectations.
- Geographical knowledge of service area and/or map reading skills.
Benefits:
- Flexible schedule.
- Free uniforms.
- Help or transport service.
- Home office stipend.
- Opportunity for advancement.
- Parental leave.
- Profit sharing.
- Signing bonus.
- Tuition assistance.
Salary Estimate: $45,000 - $65,000 per year.
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