Customer Service Representative

3 weeks ago


Sarasota, Florida, United States YMCA of Southwest Florida Full time

Job Summary:

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We are seeking an experienced Customer Service Representative to join our team at the YMCA of Southwest Florida. This role involves providing exceptional member service, processing memberships and program sign-ups, and maintaining accurate records.

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Main Responsibilities:

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  • Welcome members and guests warmly, addressing their needs promptly and professionally.">
  • Offer accurate information on membership options and programs to walk-in customers and phone inquiries.">
  • Process cash transactions efficiently, manage memberships, and enter receipt information accurately.">
  • Assist with special events and perform various administrative tasks as needed.">
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    • Requirements:">
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      • 1-2 years of prior customer service experience preferred.">
      • Strong communication and interpersonal skills.">
      • Ability to multitask, meet deadlines, and maintain confidentiality.">
      • CPR and First Aid Certifications required within the first 30 days of employment.">
      • Flexible schedule with availability to work evenings and weekends.">
      • Adhere to a smoke-free workplace policy.">
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Salary and Benefits:

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The estimated annual salary for this role is $42,000-$52,000, depending on location and experience. Benefits include medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.

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Work Environment:

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This role requires working in a fast-paced, team-oriented environment with frequent interactions with members and colleagues. The ability to remain calm under pressure and provide excellent customer service is essential for success in this position.



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