Customer Service Representative

5 days ago


Sarasota, Florida, United States Good Life Brands, LLC Full time

We are seeking a skilled Customer Service Representative to join our team at Good Life Brands, LLC. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our customers.

About the Role

This is a full-time position working Monday through Friday, 6am-3pm. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities
  • Create a positive customer experience by responding to inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with customers, vendors, and internal teams via phone, email, and written correspondence.
  • Maintain accurate and up-to-date information in our customer database.
  • Perform administrative duties to support the efficiency of our operations.
  • Promptly report any service issues to leadership to ensure customer satisfaction.
  • Effectively manage conflict resolution with customers through clear communication and addressing concerns.
  • Meet performance metrics and other duties as assigned.
Requirements
  • Customer service experience preferred but not required.
  • High school diploma or GED required.
  • Strong ability to communicate clearly and positively.
  • Basic computer skills required.
  • Team player with excellent customer service skills.
  • Geographical knowledge of our service area.
Physical Requirements
  • Occasional lifting of 5-10 pounds.
  • Good visual acuity and sufficient functioning to operate computer-aided equipment.


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