Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our team at Good Life Brands, LLC. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our customers.
About the RoleThis is a full-time position working Monday through Friday, 6am-3pm. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Responsibilities- Create a positive customer experience by responding to inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers, vendors, and internal teams via phone, email, and written correspondence.
- Maintain accurate and up-to-date information in our customer database.
- Perform administrative duties to support the efficiency of our operations.
- Promptly report any service issues to leadership to ensure customer satisfaction.
- Effectively manage conflict resolution with customers through clear communication and addressing concerns.
- Meet performance metrics and other duties as assigned.
- Customer service experience preferred but not required.
- High school diploma or GED required.
- Strong ability to communicate clearly and positively.
- Basic computer skills required.
- Team player with excellent customer service skills.
- Geographical knowledge of our service area.
- Occasional lifting of 5-10 pounds.
- Good visual acuity and sufficient functioning to operate computer-aided equipment.
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