Restaurant Shift Manager

2 weeks ago

White Plains, New York, United States Rackson Restaurants Full time
Restaurant Shift Leader Job Description

Job Summary:

The Restaurant Shift Leader is responsible for overseeing all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards.

Key Responsibilities:

  • Lead by example and maintain a positive attitude, ensuring a supportive environment for team members to excel.
  • Proactively seek and accept feedback, demonstrating self-awareness and ability to motivate self and others.
  • Ensure adherence to brand standards for service, food quality, and safety, and maintain cleanliness, maintenance, and service standards to uphold brand image.
  • Manage sales and labor tracking within Rackson systems, and ensure cash handling procedures are followed by others.
  • Plan and execute shift operations efficiently, following company guidelines for cost control and resource utilization.
  • Lead with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
  • Apply financial understanding to improve business decisions, and manage shift activities for operational excellence.
  • Ensure compliance with labor laws and regulations, and support the success of the business hands-on as needed.

Requirements:

  • Must be at least 18 years of age.
  • High school diploma or equivalent restaurant management experience.
  • Previous fast food restaurant experience required.
  • Communication in English is required, Spanish comprehension helpful.
  • Fundamental requirements include reading, writing, math, and computer/POS skills.
  • Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
  • Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
  • Willingness to learn all areas of restaurant operations & work multiple stations.
  • Ability to display positive attitude and a genuine desire to make others happy and serve one another.
  • Ability to treat others with respect and care.
  • Strong communication skills, including verbal communication in Spanish and/or English.
  • Self-motivated and action-oriented.
  • Attitude that embraces learning.
  • Willing to admit when you made a mistake, take accountability, and fix the issue.
  • Prompt and regular attendance on assigned shifts - dependable and reliable.
  • Must have reliable transportation to work and to company outside events / meetings.
  • Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.

Physical Requirements:

Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.

Reasonable Accommodations:

May be made to enable individuals with disabilities to perform the essential functions of the job.

About Rackson Restaurants:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team.

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