Program Administrator

1 week ago


Detroit, Michigan, United States OneMagnify Full time
About OneMagnify

OneMagnify is a global performance marketing organization that combines brand marketing, technology, and analytics to accelerate business growth and amplify real-time results. Our core offerings help clients stand out from their competitors and drive higher sales conversion.

Job Summary

We are seeking a highly motivated and detail-oriented Program Administrator to join our Loyalty & Incentives Practice Area. As a Program Administrator, you will be responsible for handling daily claims-processing, call handling, email administration, and facilitation of incentive and loyalty payments. You will work closely with our team to deliver high-quality work associated with various client deliverables.

Key Responsibilities
  • Support the Loyalty & Incentives Practice Area by answering inbound customer calls and performing outbound calls to deliver program information or acquire additional information to assist with needed resolutions.
  • Connect with OneMagnify team members and external customers via phone and email.
  • Verify program eligibility using tools and database systems.
  • Create and follow-through on critical issue cases.
  • Support OneMagnify's quality standards, policies, procedures, and work instructions as outlined in the company quality management system documentation.
Requirements
  • Excellent communication skills, both written and verbal, in both French and English language, with proactive follow-up.
  • Motivation to be detail-oriented while effectively multi-tasking in a fast-paced environment.
  • Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
  • Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel.
  • High school diploma or general education degree (GED), or relatable experience and/or training.
Benefits

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.



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