Customer Service Representative

2 weeks ago


Corbin, Kentucky, United States Hilton Hotels Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Hotels. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Greet and Register Guests: Welcome guests and complete the registration process in a friendly and efficient manner.
  • Assist with Check-Out: Provide assistance to guests during the check-out process and ensure a smooth departure.
  • Hotel Knowledge: Demonstrate a thorough knowledge of hotel information, including amenities, services, and facilities.
  • Guest Inquiries: Respond to guest questions and inquiries in a timely and friendly manner.
  • Upselling and Maximizing Room Occupancy: Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
  • Issue Resolution: Respond to guest inquiries and requests and resolve issues in a timely and efficient manner.
What We Offer

As a Guest Service Agent at Hilton Hotels, you will enjoy a range of benefits, including:

  • Great Pay: Competitive salary and benefits package.
  • Debt-Free Education: Opportunities for education and career development.
  • PTO and Flexible Schedules: Generous time off and flexible scheduling options.

If you are a customer-focused and team-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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