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Customer Service Representative

2 months ago

Corbin, Kentucky, United States Michael Jones Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Michael Jones. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through sales and marketing efforts.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with clients, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Sales and Marketing: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse client needs.
  • Communication and Problem-Solving: Employ exceptional communication skills across all channels, demonstrate a people-centric mindset with a keen eye for detail, and proactively resolve customer inquiries in a timely manner.
What We Offer
  • Competitive Compensation: A salary plus commission/bonus structure that rewards your hard work and dedication.
  • Professional Development: Opportunities for growth and advancement within our agency, as well as training and support to help you succeed in your role.
  • Collaborative Environment: A dynamic and supportive team environment that encourages collaboration and open communication.
Requirements
  • Customer Focus: A genuine interest in marketing products and services that align with client needs and preferences.
  • Communication Skills: Exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.