Workday Customer Accounts Lead

3 weeks ago


New York, New York, United States IDR, Inc. Full time

IDR, Inc. is seeking a Workday Customer Accounts Lead to join one of our top clients in the Technology, Media, and Telecom industry. This role is perfect for a certified Workday Financials professional with extensive experience in Customer Accounts, Billing, and Revenue Recognition.

Key Responsibilities:

  • Oversee Workday Finance, emphasizing Customer Accounts, Billing, Contracts, and Revenue Recognition.
  • Manage client needs, business processes, and custom validations in Workday.
  • Offer solutions or alternatives when Workday functionality is limited.
  • Conduct weekly meetings with the client's team to address open issues and manage tasks through ServiceNow.
  • Maintain regular communication with Engagement Managers and project teams, escalating issues as necessary.
  • Lead client engagement workstreams aimed at process improvement, optimization, and transformation, including implementing best practices and driving operational results.

Requirements:

  • Workday Financials certification
  • Extensive experience with Workday Customer Accounts, Billing, and Revenue Recognition
  • Experience managing custom validations in Workday and offering alternative solutions when needed
  • Ability to independently or collaboratively lead projects and workstreams
  • Experience with ServiceNow for task management

What We Offer:

  • Competitive compensation package
  • Full benefits; medical, vision, dental, and more
  • Opportunity to work with an industry-leading organization
  • Close-knit and team-oriented culture

About IDR, Inc.:

  • 25+ years of proven industry experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, dental, vision, and life insurance
  • ClearlyRated's Best of Staffing; Client and Talent Award winner 11 years in a row


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